Language in Motion Interpreting Service Contract

LIM's office hours are from

8:00 a.m. to 6 p.m. from Monday through Friday only.

We observe all state and federal holidays.

Please contact LIM for information related to service assignments.

3370 Mathis Rd. SW

Corydon, IN 47112

812-736-2228

 

Specifications and Responsibilities:

1. Intent

Language in Motion, LLC (hereafter LIM) provides communication services to remove communication barriers to both parties involved, also to individuals, businesses and organizations who are covered by Section 504 of the Rehabilitation Act, Americans with Disabilities Act and similar state and federal laws requiring the provision of auxiliary aids and services as necessary to ensure effective communication with deaf, hard of hearing or deaf-blind persons.

 

Subject to the availability of interpreters, LIM agrees to provide communication services upon request to AGENCY. AGENCY agrees to the following conditions, rates and services listed below. The following conditions, rates, and services apply to communication services provided by LIM on an as-needed basis.

 

2. Definitions

After-hours: Monday through Friday after 6:00 p.m. and before 8:00 a.m., weekends, and holidays.

Business hours: Monday through Friday, between 8:00 a.m. And 6:00 p.m. excluding weekends and holidays

                      Portal to Portal: In the Kentuckiana area, all assignments will include a portal fee equal to one hour's interpreting for local interpreters. If Interpreters are brought in from outside  the Louisville area for  specific assignments, they will charge portal-to-portal from their residence. Every effort will be made to find appropriate local interpreters.

                      Agency: The entity that is requesting interpreting services. They are the party to be billed and can also be considered the REQUESTOR or CUSTOMER.

 

3.Sign Language Interpreting

LIM staff and subcontracting interpreters are licensed to practice in Kentucky and are certified by either the National Association of the Deaf (NAD), Registry of Interpreters for the Deaf (RID), EIPA, or at minimum have a temporary Kentucky license.

Most certificate holders have completed professional interpreter training and have extensive professional interpreting experience.

LIM reserves the right to determine if an assignment based on its length or complexity requires two interpreters rotating at intervals of 20 to 30 minutes. Generally, assignments exceeding 2 hours or any assignment with continuous non-stop presentations(lectures, presentations even if under two hours), meetings, groups and/or legal type meetings where two (2) separate parties are represented with two (2) different sides/points of view will require team (2 or more) interpreters. Some situations may also warrant the use of a Certified Deaf Interpreter. In these situations, LIM will explain the purpose of this team member.

 

After-Hour Emergency Interpreting:

Emergency requests for true medical, mental and law enforcement situations are given top priority.

 

Fees

Assignments during business hours will incur a fee of $55/hour with a minimum of one hour charged (plus portal). Time after that will be billed in 15 minute increments.

Assignments after-hours will incur a fee of $60/hour with a minimum of one hour charged (plus portal). Time after that will be billed in 15 minute increments.

Assignments spanning business and after-hours will be billed accordingly for the number of hours falling in each time frame. Likewise, the portal time will be split as well.

Multiple Assignments in one day at the same location with less than one hour in between will be billed as a solid block of time and will incur one travel fee if performed by the same interpreter.

Emergency Assignments during business hours where less than 24 hours notice is given will incur a fee of $60/hour 
with a minimum of one hour charged (plus portal). Time after that will be billed in 15 minute increments.

Emergency Assignments after-hours where less than 24 hours notice is given will incur a fee of $65/hour with a minimum of one hour charged (plus portal). Time after that will be billed in 15 minute increments.
 

Policies and Procedures for AGENCY Interpreter Services Requests

 

Due to the high demand for communication services, LIM strongly encourages that all requests be made with a minimum of 5 to 7 working days advance notice. LIM cannot guarantee interpreters for any request made in less than the required notice however every effort will be made to secure an interpreter. Requests can be made via email, through our online form, or by phone.

When requesting an interpreter, please provide the following information:

1.Date of service needed.

2.Time span of service (start time and we must have end time).

3.Address of assignment (including cross street, room numbers, building, parking

location and fees or any other pertinent information).

4.Contact person at the interpreting site and direct phone/cell number.

5.Nature of the assignment (1-1 meeting, computer training, new employee orientation, parent/teacher conference, etc.)

6.Billing information (authorized person, attention to whom and PO# if required)

Due to tight schedules and our commitment to provide service to as many clients as possible, we highly suggest you secure interpreter to the end time you anticipate to complete your request. For example, if office visits in your practice typically take 1.5 hours to complete, please book the interpreter for 1.5 hours instead of the minimum one hour. We always suggest you over estimate time needed as we cannot guarantee interpreter’s availability after scheduled time. The interpreter/s may have other assignments to go to based on the original requested time.

 

Replacements

In the event that a scheduled interpreter cannot make it, LIM will be responsible for finding a replacement.

 

Cancellation

Cancellation for assignments lasting two hours or less will require greater than 24 hour advance notice of cancellation. Otherwise, the full scheduled time will be billed. 
Cancellation for assignments lasting longer than two hours will require a 
greater than 48 -business hour advance notice of cancellation. Otherwise, the full scheduled time will be billed. 

 

Inclement Weather

In the case of inclement weather which causes the AGENCY to be closed during the assignment time, the AGENCY will only be billed a $25 cancellation fee for assignments lasting less than two hours, and a $50 cancellation fee for assignments lasting more than two hours in lieu of being billed for the entire assignment duration.

 

**BUSINESS HOURS: LIM office hours are 8:00 a.m. to 6 p.m. Monday through Friday. We observe all State and National holidays.

 

Cancellations must be made during business hours, cancellations made during non-business hours and/or during holiday will not be considered until the next business day. If the cancellation is not made within the specified amount of time, the AGENCY will be billed for the total amount of time requested. Weekends and holidays are not considered regular business hours. We request that all cancellations be made via EMAIL using the the word CANCELLATION in the subject line and the following information: Date, time, location and patient’s name of appointment/request that is being canceled. ALWAYS call to verify that notice was received if you do not hear back from LIM.

 

No-Show Policy

The event of CUSTOMER/PATIENT/CLIENT/STUDENT/TEACHER failure to appear for scheduled appointment will not release the AGENCY from the responsibility of full payment for secured services requested. It is AGENCY’S responsibility to independently confirm that the CUSTOMER/PATIENT/CLIENT/STUDENT/TEACHER will appear.

 

Remittance for Service

Payment of invoice(s) is required within 30 days of receipt by AGENCY. Cost of service is incurred to AGENCY only when an interpreter is confirmed, or AGENCY cancels with equal to or less than 24 hours for a 2 hour or less job, or equal to or less than 48 hours for any assignment longer than 2 hours.

 

Independent Contractor Status

The parties hereto are independent contractors at all times and neither shall be considered the employee, agent or partner of the other.

 

 

Grievance Procedures

Suggestions for improving LIM are always welcome. At some time during the contractual period, the AGENCY may have a complaint, suggestion or question regarding LIM Policies and Procedures or services. Good-faith complaints, questions and suggestions are also of concern to LIM.

Please use the following guidelines when addressing concerns:

 

Within a week of the occurrence, please inform the Owner of LIM who will then

investigate and attempt to provide a solution or explanation. AGENCY may also state the concern in writing and present it to the Owner of LIM.

 

In order to resolve an issue through grievance procedures, a written statement must contain the following:

Provide a specific complaint, suggestion or question.

Describe what took place.

Furnish date/s of incidents. Include names and title of individuals who are part of the grievance, suggestion or question.

Include all supporting documentation.

 

Termination of Services

Either party may terminate this Agreement without cause effective 30 days after receipt of written notice provided to the other party by the terminating party. Either party may terminate this Agreement with cause for any material breach of this Agreement upon notice served to the other party specifying the nature of the breach.

 

Hold Harmless

The parties hereto shall, and hereby do, indemnify and hold harmless the other party, its respective officers, directors, agents, representatives and employees from and against all liabilities, claims, losses, obligation, actions, demands, costs and expenses (including without limitation actual attorneys fees) liabilities resulting from their own acts or omissions in connection with the

performance of this agreement.

 

Each party hereto shall, at its own sole cost and expense, procure and maintain such policies of professional liability and/or errors and omissions insurance, and other insurance as shall be

necessary to insure them and their employees, agents or affiliates against any claim or claims for damages arising by reason of the performance by wither party of the obligations required by this agreement.

 

All disputes regarding this agreement shall be settled in Jefferson County. If any provision is held by any court to be invalid, void or unenforceable, the remaining provisions shall nevertheless

continue in full force.

 

 

 

 

Amendments

This Agreement may be amended in whole or in part by mutual agreement of both parties. Such modifications shall be made in writing and must be signed by each party hereto. All such

amendments shall be attached hereto and shall become a part of this Agreement immediately upon full execution of each amendment.

 

Any provisions required to be in this Agreement by any applicable law or regulation shall bind both parties to this Agreement, whether or not expressly provided in this Agreement. Either party shall notify the other party of such requirement in writing at least 30 days before the effective date of such law or regulation.

If you have any question(s), please do not hesitate to contact us.

 

 

The Section Below Applies to Medical Facilities and Providers Only

LIM acknowledges that AGENCY, its providers and its business partners are subject to laws and regulations relating to state and federal public health programs, including Medicaid and Medicare programs. The parties hereto agree that they shall comply with all laws and regulations relating to such public health programs. LIM understands and acknowledges that, as part of this Agreement, it will compile and maintain or have access to certain medical information relating to AGENCY’S members and that such information is subject to the Federal Health Insurance Portability and Accountability Act (HIPAA) and regulations promulgated thereto. LIM agrees that it shall maintain the confidentiality and security of personally identifiable health information relating to AGENCY’S members and shall insure that its subcontractors comply with such laws and regulations.

 

LIM agrees to enter into a "Business Associate Agreement" with AGENCY when and as required by HIPAA and its regulations. All disputes regarding this agreement shall be settled in Jefferson County. If any provision is held by any court to be invalid, void or unenforceable, the remaining provisions shall nevertheless continue in full force.

 

 

Acknowledgement
The following person
agrees to the above contract, rates and cancellation policy in the contracting of interpreting services from LIM, for interpreting services provided to .

Please hold down your left mouse button while signing electronically.